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©2018 by Ctrl.Alt.Delete. Skincare & Soaperie

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Store Policy

Customer Care

Ctrl.Alt.Delete. Skincare & Soaperie believes in the health and wellness of it's well chosen ingredients, and uses a bare minimum of manmade elements.  Some of our products are 100% natural.

As with any personal product, please read ingredients carefully.  Even in natural ingredients, a consumer may experience an allergic reaction or skin sensitivity.  Please use products sparingly at first and watch for site reaction.  If you notice any adverse reaction, discontinue use immediately.  Use products only as directed.

While we recognize and are aware of certain qualities and properties (some real and some claimed) of our raw materials, absolutely no medical or pharmaceutical claims are made or implied with any of our products.

The goal of Ctrl.Alt.Delete. Skincare & Soaperie is to make a visually beautiful and tactilely appealing, luxurious natural product which offers our consumers the opportunity to reduce non-natural skincare elements from your skincare routine.

If you every have any questions or concerns, please don't hesitate to Contact Us

We want to hear from you!

Payment Methods

Accepting all major credit and debit cards via Square.

Cash payments are welcome at Markets.

Wholesale & Custom Inquiries

If you are interested in a custom or wholesale order, please Contact Us, we'd love to hear from you.

Cold processed soap loaves must be ordered a minimum of 6 weeks prior to usage. No exceptions.

Other products have a shorter turn-around time.

Custom orders could include:

bridal shower favors * baby shower favors * team gifts * client thank you gifts

Wholesale orders could include:

Your branding * stock in gift or retail store

Privacy & Safety

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ctrlaltdeletesoaperie.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login for the Site; e-mail address; password for the Site; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain Site pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, Site password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal data you give us such as your name, address and email address, and credit card information. This personal data will be used solely for the specific reasons (eg: transaction/direct communication) stated above only.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We collect Device Information using the following technologies:
•    “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

WHY DO YOU COLLECT SUCH PERSONAL INFORMATION?
•    We collect such Non-personal and Personal Information for the following purposes:
•    To provide and operate the Services;
•    To provide our Users with ongoing customer assistance and technical support;
•    To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
•    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
•    To comply with any applicable laws and regulations.

HOW DO YOU STORE, USE, SHARE AND DISCLOSE YOUR SITE VISITORS/ PERSONAL INFORMATION?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW DO YOU COMMUNICATE WITH YOUR SITE VISITORS?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
•    Communicate with you;
•    Screen our orders for potential risk or fraud; and
•    When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Wix.com to power our online store--you can read more about how Wix.com uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising:
    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    GOOGLE - https://www.google.com/settings/ads/anonymous
    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

HOW CAN I WITHDRAW MY CONSENT?
If you don’t want us to process your data anymore, please contact us at info@ctrlaltdeletesoaperie.com or send us mail to:
Ctrl.Alt.Delete. Skincare & Soaperie
PO Box 95366
South Jordan, UT 84095

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

YOU SURVIVED AND ACTUALLY READ THE PRIVACY POLICY!

You deserve something for doing something most of us don't!  How about a coupon code for 20 percent off your next purchase? Just enter in: IReadthePolicy

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@ctralaltdeletesoaperie.com or send us mail to:
Ctrl.Alt.Delete. Skincare & Soaperie
PO Box 95366
South Jordan, UT 84095

 
 
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